Terms of Service
“Jewellery” means the jewellery that is predesigned or jewellery set with gemstones that are available for sale on our website. Please note that all Jewellery is sold on “as is” basis. “Mounts” are defined as designs that hold a gemstone(s) in place, which may or may not have gemstones.
DESCRIPTION OF SERVICES
This Website offers services for Members who wish to purchase jewellery for personal consumption, inclusive of, customized and readymade Jewellery. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by Members who rely on such recommendation.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.
Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.
Registration is only a one-time process and if the Member has previously registered, he/she shall login / sign into his / her account.
Any Member who wishes to purchase an item from the Website can either:
- Add the selected product(s) directly to the shopping cart; or
- Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart.
Orders, are normally considered complete only after the payment has been received by www.divasmantra.in
To confirm the orders, Divas Mantra may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Divas Mantra will confirm the order only after the verification question is answered by the Member.
- Once the purchase of item(s) is confirmed:
In the case of Jewellery – order for the manufacture of the Jewellery and deliver it to the Member.
- In the event the bank rejects to honour any payment transaction made by a Member towards an order, Divas Mantra shall have the right to refuse to ship the order to the Member without any liability whatsoever.
Infrequently, data may be inaccurately displayed on the Website due to system errors. Divas Mantra reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order, the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable.
PRODUCT WEIGHT VARIANCE
The product weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser product weight than the value paid for, the Company will refund such differential amount to the Customer.
Any refunds due by Divas Mantra to the Member for non-availability of products shall be made in the following manner:
Credit or Debit card: The credit card or debit card account of the Member will be re-credited with the refund amount by Divas Mantra. The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or
Online Transfer: The refund amount shall be deposited into the bank account of the Member by Divas Mantra within seven (7) business days after the receipt of request for refund by the Member
SHIPPING & DELIVERY
At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient’s) government approved photo identification. At the point of delivery, the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:
- Drivers License;
- Permanent Account Number (PAN) card;
- Voters Identification card; or
Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.
The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped”. Once the order status changes “To Shipped” the “Change Shipping Address”, link becomes inactive.
All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries
If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item twice before returning the same to Divas Mantra. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non-delivery of the product.
To collect the physical product, the recipient will have to provide any one of the following government approved photo identification proof:
- Drivers License;
- Permanent Account Number (PAN) card;
- Voters Identification card; or
As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he / she can request Divas Mantra to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.
Only transit insurance shall be provided by Divas Mantra and it shall be valid only up to the time of acceptance of delivery.
Jewellery / Mounts
The entire Jewellery will be certified either by an independent third-party certifying authority or by Divas Mantra depending on the value of the Jewellery.
USAGE OF PROMO CODE ISSUED BY THE COMPANY
Divas Mantra has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
Divas Mantra can at any time ask the Member for the proof of having received the promo code.
Promo codes can be used only on specific orders as deemed fit by Divas Mantra. Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of Divas Mantra.
Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.
Gift Card(s) can be redeemed ONLY on Divas Mantra website.
Gift Card(s) can be redeemed on the purchase of any jewellery products on Divas Mantra
On the payment page, Click on the tab ‘Gift Card’ and enter your 16 digit Gift Card number and pin for redemption
Only one Gift Card can be used to make a payment in a single transaction. Gift Card(s) can be combined with any other payment type on Divas Mantra.
Gift card(s) can also be redeemed partially, as many times as a user wishes to, till its balance is consumed or it expires.
Gift cards are valid for a period of one year from the date of issuance to the recipient.
Gift cards cannot be used to purchase another Gift Card.
Payment mode will be Net Banking and Credit/Debit Card.
Gift Card(s) once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.
If lost or misused, the Gift Card(s) cannot be replaced. Gift cards are void if resold, and cannot be exchanged for credit(s) or cash and cannot be re-validated once past expiry date.
Divas Mantra may change (add to, delete, or amend) these terms from time to time. Unless stated otherwise, the changes will apply to any new Divas Mantra gift card. Any gift cards that you purchase are for personal, non-commercial use and enjoyment only. The same may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without Divas Mantra’s prior written consent.
All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.
TERMS & CONDITIONS OF USE OF THE WEBSITE
By using this website, you represent and warrant that:
You are 18 years of age or older and that your use of the Website and / or Services shall not violate any applicable law or regulation.
All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content
You will not (a) use any product or service available on the Website and / Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and / or Services in any way that is unlawful, or harms Divas Mantra or any other person or entity, as determined in the Divas Mantra’s sole discretion.
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Website and / or Services
You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the Internet.
You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
All information, content and material contained in the Website and / or Services are Divas Mantra’s copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Divas Mantra. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Divas Mantra’s express written permission
You expressly understand and agree that:
The information, content and materials on this website and / or services are provided on an “as is” and “as available” basis. Divas Mantra and all its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.
Divas Mantra makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, Divas Mantra cannot guarantee that your monitor’s display of any product color, texture or detail will be accurate. Divas Mantra does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Divas Mantra makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Divas Mantra reserves the right to refuse the sale of that item.
Divas Mantra does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.
Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
You hereby indemnify, defend, and hold Divas Mantra, Divas Mantra’s distributors, agents, representatives and other authorized users, and each of the foregoing entities’ respective resellers, distributors, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services.
Divas Mantra or any of the foregoing entities’ respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company’s reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities’ respective resellers, distributors, service providers and suppliers. you further acknowledge and agree that neither the company nor any of the foregoing entities’ respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and / or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of may not apply to you.
All the contents on the website, of any manner, whatsoever, is Copyrighted work is protected under Indian Copyright Act, 1957. The unauthorized reproduction and distribution of our Copyrighted Work via the internet without our express permission constitute copyright infringement under the Copyright Act, 1957. Your act of infringement of our Copyrighted copyright and proprietary right makes you liable for action in law that includes prosecution.