Divas Mantra strives to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
RETURNS & EXCHANGE POLICY
No returns or exchanges for products sold during Sale.
We accept returns on our product within 2 days on receiving your order. Email us the same on firstname.lastname@example.org. You can exchange the same with any of our other products on the website.
All items to be returned or exchanged must be unused and in their original condition with all original packaging intact, and should not be broken or tampered with. We offer exchanges only on Aniha Collection.
Our old silver jewellery can be exchanged for 50% of the Invoice value excluding the GST. This is applicable only for Aniha Collection.
Cancellation requests will be accepted only within 24 hours of placing the order. Any amount paid shall be credited back into the bank account used for payment.
If you believe that the packaging is tampered or damaged, before accepting delivery of good, please refuse to take delivery of the package, and call our help desk +91- 87528 65555 or email us at email@example.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest
Refunds will be made directly to the payment method used to checkout within 10 working days post-cancellation. Refunds are applicable only for products received in damaged condition while opening or cancellation before shipping.
If the product is wrongfully delivered (product doesn’t match the item in the order confirmation), we are open to extending full refund or re-fulfilling your order within 7 days of receipt.
Full credit of the paid amount shall be done into the Bank Account through which payment was initiated for refunds. The customer will be responsible for the shipping costs involved in the returning of the item.
A refund shall not be processed if a) incorrect or incomplete shipping address is provided, b) there are 2 failed delivery attempts by our shipping agency c) the package is refused by the recipient.
Returns and refunds shall be processed for International orders only if the product is damaged during transit. However shipping cost will not be refunded.
For Domestic Orders - Within India.
- We provide free delivery for our products.
- The dispatch time is 3-5 days.
- Delivery time ranges between 3-7 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
For International Orders.
- Shipping rates will be calculated at checkout depending on your geographic location.
- The dispatch time is 3-5 days.
- Delivery time ranges between 15-25 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
- All custom duties shall be borne by the customer
Made to Order Products
- In the case of Made to order products dispatch time will be 30- 50 days.
- The rest of the dispatch details are the same as above for Domestic & International Orders.
- In the case of made to order products we would require 50% advance payments and COD(Cash on Delivery) will not apply in the case of domestic orders.
In case of both Domestic and International orders you shall receive a confirmation email of your order and another email from us after your order is dispatched containing tracking information.
Please note that Sunday and Public Holidays are not set as working days for standard deliveries.
Modification of Shipping address: Shipping address of the order can be modified before the order has been processed (shipped), by contacting our customer support team.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package twice before it is returned back to us. Our customers are requested to provide their complete & accurate address including zip code and mobile number in the delivery address to help make a faster delivery.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including Master, Visa & American Express) and provide Net Banking payment options across major banks via our third-party payment gateway and Cash on Delivery (available at select pin codes)
For international orders, we provide the option for customers to use their debit and credit cards through our secure payment gateway.
FREE GIFT PACKAGING
In case a purchase is intended as a gift, we offer free gift packing along with a gift message of choice. All gift orders will be delivered in distinctive Divas Mantra packing that ensures that gifting experiences are unique and impressive to the recipient.
To send a free gift message with your gift, look for the Gift Message text box in the shopping bag/cart page. Your personal message will be hand written on a card and delivered along with the gift.